Head of Laboratory
All Wales Medical Genomics Service
All Wales Genomics Laboratory
Institute of Medical Genetics
University Hospital of Wales
Laboratory Hours: Open from 9:00 until 17:00 Monday to Friday (messages can be left on the answer machine outside of these hours).
As part of our quality management system, and in order to assess the needs and requirements of our customer, we welcome any feedback on our service.
To view our quality policy please click here.
If you have any complaints, comments or suggestions, please contact:
Alternatively you can contact Lisa by post using the address information above.
Upon request, the Laboratory shall make its estimates of measurement uncertainty available to service users.
The laboratory has a documented incident management process which aims to correct identified problems and for the necessary action to be taken to prevent future incidents.
We operate an “open” culture; it is accepted best practice that the continual monitoring of incidents facilitates continual learning and service improvement.
This assures our service users that systems are fit for purpose and that professional guidelines are being followed to ensure a consistent, high-quality outcome.
Please click here for our Putting Things Right Policy